These are the different types of email notifications that your customers might receive as a part of their experience with your subscription products. We've noted below which ones are customizable.
- Subscription purchase
- New content notification
- Link sign-in
- Gift subscription is expiring
- Subscription canceled
- Paused subscription
- Failed payment attempt #1
- Failed payment attempt #2
- Reset a password
This is an example of what your customer will see when they purchase their subscription.
The top image will come from the product image (if there is no product image, a gray box will display). The "Watch anytime at [link]" text will display your website domain. The "Total" section will show the total that was charged; if the subscription is in an active free trial, no total will be shown.
Customizable text: The text inside the gray box can be customized via the "Advanced" tab in the product's settings. You should use it as a welcome message that details elements of the subscription product for your buyers.
New content notification
If your customer has opted in to receive new content notifications from you, they'll see the email below when you update your content. The bolded text and image reference the name of the collection or category where the new content is located.
Customizable text: The subject line of the email and the body of the email (where it says "Brand new content here!" in the sample image above) are customizable.
Your customers can opt to unsubscribe from these notifications by going to their email settings (this article in the customer help center will tell them how).
Once a customer is subscribed, they'll be able to log in either via password or link. If they opt to sign in via link, they'll enter their email address on the login page, and then receive the following in their email inbox (this email is not customizable).
Gift subscription is expiring
If your customer has received a gift subscription that's about to expire, they'll receive this email before the expiration takes place (this email is not customizable):
If your customer cancels their subscription, they'll get the following email (this email is not customizable):
If your customer pauses their subscription, they'll receive an email like the following (this email is not customizable):
Failed payment attempt #1
If a customer's payment attempt fails, we send them the following (this email is not customizable):
Failed payment attempt #2
This is the second email we will send to your customer to remind them about their failed payment. Following this, if they do not update, their subscription will be canceled (this email is not customizable).
Reset a password
If your customer needs to reset their password for the first time, they can trigger a reset email at the login page. This email is not customizable.