What was the VHX App?
The VHX App provided a generic app for the Android, iOS, tvOS, and Roku platforms where OTT customers could access all of their content across any site powered by OTT. The app gave sellers without branded apps a way to reach customers using non-browser-based devices, and was used to access purchases and rentals, which were not supported in the branded apps.
Why was it deprecated?
As we focused on making the best branded apps possible, the VHX App lost stability, occasionally causing more problems than it solved. In 2019, we started supporting transactional products (i.e., purchases and rentals) in our branded app offerings, which opened up the possibility of deprecating the VHX App. As of July 13th, 2019, the app has been pulled from the iTunes, Google Play, and Roku stores.
What if a customer already has the app installed on their device?
If any of your customers are still using the VHX App, they will not experience any change. The app will continue to work for the time being, as long as they keep it installed. However, since it is no longer maintained, our support team will not be able to troubleshoot any issues that may come up for your customers while they are using the app. If a customer is running into a bug or playback issue, we will recommend that they access their subscription, purchase, or rental using one of the options below.
How can customers watch their content without the VHX App?
- If your customer wants to watch on their mobile devices, they can access your OTT site from any supported mobile browser app. A list of supported browsers is here.
- If your customer wants to watch on their TV, they can either use Chromecast, or connect their computer/mobile device to their TV using an HDMI cable or mirroring/Airplay for supported iOS devices.