⚠️Note: This guide is for Subscription Products on Vimeo OTT, NOT for Transactional products (rentals/purchases). Read how to notify transactional customers here.
Whenever you add new content to your Subscription, you can let your customers know that it is now available to watch.
- Navigate to your Collections page and locate the collection you wish to notify Customers about. Note that the Collection needs to be “Published” and not "Private," otherwise your customers can't watch your content.
- Open the Options menu (•••) that corresponds to the Collection and select Send notification.
- You can set a custom Subject, Body, and Image to send out, or use the settings that appear by default.
- When you're satisfied with your notification, click Notify to send it. (Please note that you’ll have to have text in the subject and body in order to be able to send out a notification.)
All of your customers will receive an email notification and push notifications via branded apps (if you have those), letting them know that the content is available along with a direct link to start watching it.
⚠️Note: Right now, it's not possible to use this tool on transactional products (purchases and rentals). If you're adding new content to a transactional product, we recommend exporting a transaction CSV, sorting by the product in question, and then emailing the customers using your email client or a marketing email service (if you have one).