IN THIS ARTICLE:
- Who can sell on Vimeo OTT?
- When do I get paid?
- What do I get paid?
- Will I receive a breakdown of sales?
- What about taxes?
- Are there any international payout fees?
- What verification information do I need to provide to get paid?
- How do I set up my payout?
- Do I really need to provide SSN?
- What if I have apps?
Who can sell on Vimeo OTT?
We use Stripe Connect to process payments and send payouts via bank transfer. Every Vimeo OTT seller must have a bank account in one of the following countries listed below to offer content for sale:
- Australia
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Austria
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Belgium
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Canada
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Denmark
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Estonia
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Finland
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France
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Germany
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Greece
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Hong Kong
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Ireland
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Italy
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Japan
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Latvia
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Lithuania
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Luxembourg
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Malaysia
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Netherlands
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New Zealand
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Norway
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Poland
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Portugal
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Singapore
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Slovakia
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Slovenia
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Spain
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Sweden
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Switzerland
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United Kingdom
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United States
What payout methods are supported?
We are currently able to payout via checking account with a financial institution. At this time we cannot guarantee that any other bank accounts, such as savings or virtual bank providers will be supported and may see higher payout failures.
When do I get paid?
Funds will be deposited into your account by the 30th of each month for the previous month's sales. For February, funds will be deposited by the 28th, or 29th during a leap year. Example: if you sold 100 copies of your film in March, you will receive payment for those sales by April 30th. Payouts are made on a monthly basis.
⚠️Note: During pre-orders and free trials, you will not receive payment. Customer cards are charged once your video content is released and you will receive your payout for all pre-orders after the month of release.
What do I get paid?
Will I receive a breakdown of sales?
In addition to the details found on your Dashboard, we will send a monthly invoice outlining gross sales, all fees, and units sold for the month. We will also provide a breakdown of sales based on sales of Packages and geographic location. Geographic breakdowns will appear in the local currency, as well as converted to USD.
What about taxes?
Vimeo OTT does not collect sales tax on your behalf. Please see our Sales Tax guide for more information. Vimeo OTT does collect & remit VAT from European customers on your behalf (VAT is shown in USD on your statement). If you have over 200 transactions and $20,000 in sales each year, we will send you a 1099-K filing.
Are there any international payout fees?
Payouts to bank accounts in currencies other than USD are charged a 2% conversion fee. This is the percentage charged by our payment processor to convert funds from USD to your local currency.
What verification information do I need to provide to get paid?
In order to send you payouts every month, our payment processor requires identity verification as part of the compliance duties for running an online marketplace. These differ per country and are all listed here:
United States
- Business type—is the account for an individual or a business?
- First and last name of the individual account owner or company representative if it’s a business
- Date of birth
- Last 4 numbers of the SSN of either for the individual account holder or company representative
- Business address (can be a personal address for individuals)
- Business name and tax ID (Employer Identification Number - EIN), if a business
- Full SSN OR government ID or passport only if we’re unable to verify with just last 4 of SSN.
Canada
- First and last name of the individual account owner or company representative if it’s a business
- Date of birth
- Business type—is the account for an individual or a business?
- Business address (or personal address if individual)
- SIN of the individual or the company representative OR scan of government ID or passport
- Business name and tax ID (Business Number), if a business
Europe & the UK
- Business type—is the account for an individual or a business?
- First and last name of the individual or one or more company representatives if a business*
- Date of birth for each company representative
- Business address (or personal address if individual)
- Scan of government ID or passport of the individual or company representative(s)
- Personal address of each company representative if it’s a business
- Business name and tax ID (if a company)
- Scan of government ID or passport for the individual account owner (or each company representative if a business)
*European businesses must submit company representative information for anyone who owns 25%+ of the business.
Australia
- First and last name of the individual account owner or company representative if it’s a business
- Date of birth
- Business type—is the account for an individual or a business?
- Scan of government ID or passport of the individual or company representative
- Business address (can be a personal address for individuals)
- Business name and tax ID (Australian Company Number / Australian Business Number, ACN / ABN), if a business
New Zealand
- First and last name of the individual account owner or company representative if it’s a business
- Date of birth
- Business type—is the account for an individual or a business?
- Scan of government ID or passport of the individual or company representative
- Business address (can be a personal address for individuals)
- Business name and tax ID, if a business
Do I really need to provide my SSN or birth date?
For those regions that require it, yes, your Social Security number and Date of Birth are required. This information is used for anti-laundering and Know Your Customer regulations but not for tax purposes.
You can read a bit more about the requirements here and here.
How do I set up or update my payout?
Go to your payout page by navigating to Site > Billing. You can see a detailed guide on setting this up here.
What if I have apps?
⚠️Note: Get in touch with us if you'd like to add Branded Apps to your Vimeo OTT site.
Earnings
If you have Branded Apps, your earnings from those apps will be paid out directly to you from the app stores themselves minus any store commissions they take:
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Apple will pay you for earnings from your iOS and tvOS apps
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Google will pay you for earnings from your Android and Android TV apps
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Roku will pay you for earnings from your Roku app
⚠️Note: Our Amazon Fire TV, Samsung Tizen, and Microsoft Xbox apps currently do not support in-app purchases. Users on those platforms will purchase their subscription through your Vimeo OTT website and will be treated as web customers.
Fees
Customers who subscribe to your OTT channel through an in-app subscription are still subject to your monthly subscriber fee. Because the money for in-app purchases never crosses through Vimeo's hands, we do not deduct those fees from your payout. Instead, we charge those monthly subscriber fees to the credit card you have on file.
In-app purchases are not subject to the 2.5% + $0.30 transaction fees applied to web purchases. The store commissions take the place of this fee.
Payout issues
What should I do if I do not receive a payout?
We recommend double-checking that you should have received a payout first (particularly if it is your first payout; see scheduling) by logging into your dashboard and reviewing the revenue summary.
Then review your bank account on file by going into Settings > Billing > Update. Scroll down to the bank details and confirm that the information is correct. If the details were wrong, please update the account and reach out to our support team so we can retry the payout!
Payouts are also impacted if your business is not yet verified. Please see our guide on how to get verified and the requirements for verification depending on your country.
I got an email stating my payout failed/was rejected! What should I do?
Contact our support team and we’ll get to the bottom of the issue!
Why is my payment less than the dashboard?
The dashboard is an estimate and not a final settlement for payout. The dashboard may not account for refunds or disputes. Additionally, this doesn’t count revenue made on integrated platforms such as BigCommerce, branded apps, or through the API. You can find more information on the dashboard here!